Any manufacturing faults will be repaired free of charge within 12 months of purchase, all other damages will be chargeable. Jewellery damaged as a result of wear and tear are not considered to be faulty. Proof of purchase is required for this repair guarantee and it is only applicable to purchases made on hotlipsbysolange.co.uk or in Solange’s London boutique.
If you believe that your goods were received damaged, please contact us within seven 7 working days of delivery and we will do our best to help you.
All jewellery will naturally wear with use over time.
Our Hotlips jewellery is made from sterling silver and lacquer.
Lacquer is a very durable material that is resistant to colour fading but care should be taken when wearing, storing and cleaning. Contact with perfumes, oils and cleaning agents should be avoided to prevent discolouration and damage. Lacquer in jewellery may also crack, chip, or break if it is exposed to too much moisture, dropped onto or knocked against a hard surface or the jewellery is bent or warped out of shape.
We ask that you remove it when washing hands or showering and, when not worn, that it is stored carefully in the packaging provided with purchase.
Cleaning of lacquer can be done with a soft bristle toothbrush and warm water. Standard chemical jewellery cleaning products or ultrasonic cleansers should never be used.