Terms and Conditions

REFUND POLICY
By placing an order on the Hotlips by Solange website, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. You can expect to receive your order within the UK, between 3-5 working days. For our international customers, you can expect your order to arrive within 7-14 days of purchase.


UNITED KINGDOM
We will deliver the goods ordered to the address you give us for delivery at the time you make your order.

You can return any item for a refund within 14 days of receiving your original order. If you'd like a refund for your goods but you can't return them to us for any reason, then a refund for those goods will be at our discretion.

If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead. You will be contacted by a member of our team to inform you of this.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Returns to us must be in the original packaging.

If you would like a different size or colour, please return your unwanted item and place a new order.

The goods are your responsibility until they reach us, so make sure it's packed up properly and can't get damaged on the way.

All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

We are not responsible for any items that are returned to us by mistake.


INTERNATIONAL
We will deliver the goods ordered to the address you give us for delivery at the time you make your order.

You are responsible for paying your own country's import duty.

You can return any item for a refund, within 28 days of receiving your original order. If you'd like a refund for your goods but you can't return them to us for any reason, then a refund for those goods will be at our discretion.

If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead. You will be contacted by a member of our team to inform you of this.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Returns to us must be in the original packaging.

If you would like a different size or colour, please return your unwanted item and place a new order.

The goods are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way.

All goods will be inspected upon return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

We are not responsible for any items that are returned to us by mistake.

Depending on the options available in your country, you'll be responsible for the cost of returning any items.

Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.

We cannot refund any sales tax or customs duty payable.


Our returns address is:
Solange
27 Chilworth Street
London W2 3HA
England

 

PRIVACY POLICY 
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates.


SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at hotlips@solange.co.uk or mailing us at:

Solange
27 Chilworth Street
London W2 3HA
England


SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify's Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).


SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. 


SECTION 7 - COOKIES

Here is a list of cookies that we use. We've listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at hotlips@solange.co.uk or by mail at


Solange
27 Chilworth Street
London W2 3HA
England

 

 TERMS OF SERVICE
By accessing this website, and using the information therein, you hereby agree to be bound by the terms and conditions set out below. If you do not wish to be bound by said terms and conditions you should not continue to access or use the site.
1. Whilst all reasonable endeavours have been made to check the accuracy of the information contained within this site, Hotlipsbysolange.com does not warrant the accuracy of the information contained herein. Further, Hotlipsbysolange.com or any other associated company or companies will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained within this website or any other site which the user may access through this website. Further, Hotlipsbysolange.com or any associated company or companies will not be liable for any direct, indirect or consequential loss arising due to the users access to any other providers, operators, organisations or persons referred to directly or indirectly within this website.
2. The user acknowledges that all copyright, trademarks and all other intellectual property rights in the information contained within this website are vested in Hotlipsbysolange.com.
3. Hotlipsbysolange.com may suspend the provision of the services of this website in the event that (but without limitation to) non-payment, persistent misinformation or inadequate instruction by any of the suppliers, operators, organisations or persons referred to herein. In the event of such suspension Hotlipsbysolange.com will not be responsible for any disruption to the users services or business.
4. Hotlipsbysolange.com provides the information within this website to the users solely for personal use and the user may download the information for such limited use only. The information may not be used for any other purpose, including but not limited to, publication, reproduction or transmission without the prior express written permission of Hotlipsbysolange.com.
5. Hotlipsbysolange.com provides the information within this website to the users solely for personal use and the user may download the information for such limited use only. The information may not be used for any other purpose, including but not limited to, publication, reproduction or transmission without the prior express written permission of Hotlipsbysolange.com.
6. Information contained within this website and associated websites may be supplied, whether directly or indirectly by third parties and Hotlipsbysolange.com cannot warrant the content, accuracy or effectiveness of said information.
7. The user will indemnify Hotlipsbysolange.com against all claims, liabilities, damages, costs and expenses, including legal fees which may or may not arise out of the use of information of any kind contained within this website.
8. Each clause and sub-clause under the terms of this agreement are to be construed as severable and in the event of any clause or sub-clause being held to be unreasonable all remaining clauses and sub-clauses will remain valid.
9. Having read the terms and conditions of this agreement, the user hereby agrees to be bound by terms thereof, before proceeding to access this website and the information contained therein.