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Terms and Conditions

Online Terms & Conditions For The Supply Of Goods
Website Terms & Conditions For Use

SOLANGE LIMITED – TERMS & CONDITIONS

DISCONTINUED ITEMS SALE 2026 (February+May)

  • Rings can be exchanged for a different size in the same style, subject to availability.

  • Items sold during this promotion are non-refundable. This does not affect your statutory rights.

  • Customers may exchange items within 14 days of receiving their order.

  • Not valid in conjunction with any other offer or promotion.

  • Not valid with our wholesale partners or stockists.

  • Solange Limited reserves the right to amend or withdraw this promotion at any time.

BLACK FRIDAY 2025

  • Rings can be exchanged for a different size in the same style, subject to availability.

  • Items sold during the Black Friday promotion are non-refundable. This does not affect your statutory rights.

  • Customers may exchange items within 14 days of receiving their order.

  • Not valid in conjunction with any other offer or promotion.

  • Not valid with our wholesale partners or stockists.

  • Solange Limited reserves the right to amend or withdraw this promotion at any time.

Online Terms & Conditions For The Supply Of Goods

Please read the following important terms and conditions carefully before purchasing goods from our website. These Terms explain your legal rights and responsibilities, our legal rights and responsibilities, and certain key information required by law.

Summary of some of your key rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you generally have the right to change your mind and cancel your order within 14 days of receiving your goods and receive a refund, subject to certain exceptions including personalised or bespoke items.

Under the Consumer Rights Act 2015, goods must:

  • be as described;

  • be fit for purpose; and

  • be of satisfactory quality.

If your goods are faulty, you may be entitled to:

  • a refund within 30 days;

  • a repair or replacement within six months in many circumstances; and

  • additional remedies if goods do not last a reasonable amount of time.

We additionally offer repairs for manufacturing faults free of charge within 1 year of purchase. This does not affect your statutory rights.

For further information, please visit www.citizensadvice.org.uk or call 03454 04 05 06.

In these Terms:

  • “we”, “us” or “our” means Solange Limited; and

  • “you” or “your” means the person purchasing goods from our website.

If you have any questions regarding these Terms, please contact us:

Who are we?

We are registered in England and Wales under company number 06801935.

Registered office:
26 Chilworth Street
London
W2 6DT
United Kingdom

VAT number: GB627077825

1. Introduction

1.1 If you purchase goods from our website, you agree to be legally bound by these Terms.

1.2 These Terms are available only in English.

1.3 When purchasing goods from us, you also agree to be legally bound by:

  • our Website Terms & Conditions of Use;

  • our Privacy Policy; and

  • our Cookie Policy.

These documents form part of these Terms as though set out in full.

2. Your Privacy & Personal Information

2.1 Our Privacy Policy is available on our website.

2.2 Your privacy and personal information are important to us. Any personal information provided by you will be processed in accordance with our Privacy Policy and applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.

3. Ordering Goods From Us

3.1 Below, we explain how a legally binding contract between you and us is formed.

3.2 You place an order through our website checkout process. Please review your order carefully before submitting it.

3.2.1 After placing your order, you will receive an acknowledgement email. This does not mean your order has been accepted.

3.2.2 We may refuse to accept your order for reasons including:

  • goods are unavailable;

  • payment cannot be authorised;

  • suspected fraud;

  • pricing or product description errors.

3.2.3 A legally binding contract is formed only when we send you an order confirmation email and dispatch your goods.

3.3 You must be at least 18 years old to purchase goods from our website.

3.4 Bespoke or Commissioned Goods

3.4.1 Bespoke or commissioned goods are tailor-made, personalised or customised items made to your specifications.

3.4.2 Our re-enamelling service is considered a bespoke service.

3.4.3 Bespoke items and re-enamelling services are non-refundable and non-exchangeable unless faulty.

3.4.4 Most bespoke items require full payment at the time of order placement. Certain bespoke orders may require a 50% deposit, with the remaining balance payable before delivery or collection.

3.4.5 Deposits remain valid for 12 months after completion of the piece. If items remain uncollected after this period and reasonable attempts to contact you have been unsuccessful, we reserve the right to treat the item as abandoned.

3.4.6 We are not responsible for loss or damage to stones or materials not supplied by Solange Limited.

3.4.7 We reserve the right to reject bespoke orders containing offensive or inappropriate content.

4. Right To Cancel This Contract

4.1 Subject to clause 3.4, you have the right to cancel this contract within 14 days of receiving your goods without giving any reason.

4.2 To exercise your right to cancel, you must notify us by email or post with a clear statement of your decision.

4.3 Returned goods must be sent back within 14 days of notifying us of cancellation.

4.4 We do not accept returns for goods purchased from third-party retailers or stockists.

5. Effects Of Cancellation

5.1 If you cancel this contract in accordance with these Terms, we will reimburse all payments received from you, including standard delivery charges.

5.2 We may make a deduction for loss in value where goods have been handled beyond what is reasonably necessary to inspect them.

5.3 Refunds will be processed within 14 days of:

  • receiving returned goods; or

  • receiving proof that goods have been returned.

5.4 Refunds will be made using the original payment method unless otherwise agreed.

5.5 Unless goods are faulty or incorrect:

  • you are responsible for return shipping costs; and

  • you are responsible for ensuring returned goods arrive safely.

6. Delivery

6.1 Delivery information is available on our Customer Care page.

6.2 Estimated delivery dates are provided as guidance only.

6.3 We are not responsible for delays outside our reasonable control, including courier delays, customs delays, strikes or severe weather.

6.4 Risk in the goods passes to you upon delivery.

6.5 If we cannot deliver your goods within 30 days, we will contact you and offer either:

  • a revised delivery timeframe; or

  • a refund.

6.6 International customers are responsible for customs duties, import taxes and local fees where applicable.

7. Payment

7.1 We accept major credit and debit cards and selected alternative payment methods.

7.2 We take reasonable steps to ensure payment information is secure using encrypted payment technology.

7.3 Payment is taken when your order is placed.

7.4 All card payments are subject to authorisation by the relevant card issuer.

7.5 All prices:

  • are displayed in Pounds Sterling (£ GBP);

  • include UK VAT where applicable unless otherwise stated;

  • exclude delivery charges and international duties unless stated otherwise.

7.6 Prices may occasionally change or contain errors. Where a pricing error occurs, we reserve the right to cancel the order and refund any sums paid.

7.7 Only one promotional discount code may be used per order unless otherwise stated.

7.8 Promotional codes:

  • have no cash value;

  • are non-transferable; and

  • may be withdrawn or amended at any time.

8. Nature Of The Goods

8.1 We are legally required to provide goods that match their description and are of satisfactory quality and fit for purpose.

8.2 Product packaging may differ from images shown on the website.

8.3 As many items are handmade, slight variations in colour, finish, sizing or weight may occur and are not considered faults.

8.4 Colours displayed on screens may vary depending on device settings.

9. Faulty Goods & Warranty

9.1 Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

9.2 If you believe your item is faulty, please contact us as soon as possible.

9.3 Manufacturing faults reported within 12 months of purchase may be repaired free of charge.

9.4 Damage caused by wear and tear, accidental damage, misuse or improper care is not considered a manufacturing fault.

9.5 Proof of purchase is required for warranty claims.

9.6 Repairs outside warranty periods may incur charges.

10. Klarna

We partner with Klarna Bank AB (publ) to offer flexible payment options at checkout.

Klarna’s Pay in 3 and Pay Later products are subject to eligibility and status checks. Missed payments may affect your ability to use Klarna services in the future.

You must be at least 18 years old and a UK resident to use Klarna payment options.

Further information can be found at klarna.com/uk/terms-and-conditions.

Website Terms & Conditions Of Use

11. Using The Website

11.1 This website is intended for personal, non-commercial use only.

11.2 You agree not to:

  • misuse the website;

  • upload malicious software;

  • gain unauthorised access to systems or accounts;

  • use the website for unlawful or fraudulent purposes.

11.3 We reserve the right to suspend or restrict access where misuse is suspected.

12. Intellectual Property

12.1 All content on this website, including text, photography, graphics, logos and designs, is owned by or licensed to Solange Limited.

12.2 HOTLIPS, SOLANGE and associated branding are protected trade marks.

12.3 You may not reproduce or commercially exploit website content without prior written permission.

13. Website Availability

13.1 We aim to keep the website accurate and available but cannot guarantee uninterrupted or error-free access.

13.2 We may suspend, withdraw or update the website at any time.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, security or privacy practices of those websites.

15. Limitation Of Liability

Nothing in these Terms excludes liability where it would be unlawful to do so, including liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation; or

  • breach of consumer rights.

Subject to this, we are not liable for indirect or consequential losses or losses outside our reasonable control.

16. Events Beyond Our Control

We are not responsible for delays or failures caused by circumstances outside our reasonable control including strikes, pandemics, courier disruption, internet failures or severe weather.

17. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have non-exclusive jurisdiction in relation to these Terms.

18. Changes To These Terms

We may update these Terms from time to time. Updated versions will be published on this page.

Last updated: 13 May 2026