Contact Us
We sell Hotlips exclusively online and through a select number of stockists.
As we are an online company, we love email.
For General Info: hotlips@solange.co.uk
For Press: london@solange.co.uk
We are an online company and sell Hotlips online.
If you wish to find Hotlips in person, you can visit one of our many stockists located all over the world.
Shipping
UK: Royal Mail Special Delivery: £5 ; 1-2 working days
Worldwide: We ship internationally to over 50 destinations.
Unfortunately we do not ship to Russia, Switzerland, Portugal, or Mexico at this time.
All international orders include customs and duties in the final price. No additional customs or duty charges will be added when receiving your item.
Please see our shipping estimates page for costs and timeframes. All global orders outside the UK will be fulfilled by our international partner Global-e.
Global-e will take payment for your order and will be the exporter of record and their carriers will deliver your order.
Bank Holiday & Holiday Closures
We will be closed on all bank holidays.
Please note that any orders placed during bank holidays will not be shipped until the first working day following the holiday.
All international orders include customs and duties in the final price. No additional customs or duty charges will be added when receiving your item.
Al global orders outside the UK will be fulfilled by our international partner Global-e.
Global-e will take payment for your order and will be the exporter of record and their carriers will deliver your order.Global-e Terms and Conditions will apply to your order.
Returns & Exchanges
You can return any item for a refund within 30 days of receiving your original order. Bespoke items and re-lacquering services are created on a made to order, customised basis and are not able to be returned or refunded unless there has been a manufacturing fault.
If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead. You will be contacted by a member of our team to inform you of this.
To return an item:
UK Returns
Please download a returns form:
International Returns:
Please download a returns form:
Any questions, please email us at: hotlips@solange.co.uk
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Returns to us must be in the original packaging and packed in a secure method, preferably in the same envelope it was received.
Please use the same postal service which your good were received with. Obtain proof of receipt and insurance to cover the value of the items you are returning. We are not responsible for any damage or loss of items that occur in transit to us.
We are unable to refund any customs charges or sales tax.
All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we may send it back to you.
We are not responsible for any items that are returned to us by mistake.
We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
If you would like a different size or colour, please return your unwanted item and place a new order. Our products are made on a limited basis so, to avoid any disappointment, please follow this procedure.
If at any time you wish to cancel an order, please email us at hotlips@solange.co.uk
Please cancel your order as soon as possible after placing it.
If your order has already shipped, we will be unable to make a cancellation.
Warranty
Any manufacturing faults will be repaired free of charge within 1 year of purchase, all other damages will be chargeable. Jewellery damaged as a result of wear and tear are not considered to be faulty. Proof of purchase is required for this repair guarantee and it is only applicable to purchases made on hotlipsbysolange.co.uk or in Solange’s London boutique.
If you believe that your goods were received damaged, please contact us within seven 7 working days of delivery and we will do our best to help you.
Sizing & Jewellery Care
Our Hotlips and Hotscripts rings come in 5 standard sizes:
X-Small = EU 46 / US Size 3 3/4 / UK G 1/2
Small = EU size 51 / US size 6 / UK L
Medium = EU size 54 / US size 7 / UK N
Large = EU size 56 / US size 8 / UK P
X-Large = EU size 59 / US size 9 / UK R
All jewellery will naturally wear with use over time.
Our Hotlips jewellery is made from sterling silver and enamel.
Enamel is a very durable material that is resistant to colour fading but care should be taken when wearing, storing and cleaning. Contact with perfumes, oils and cleaning agents should be avoided to prevent discolouration and damage. Enamel in jewellery may also crack, chip, or break if it is exposed to too much moisture, dropped onto or knocked against a hard surface or the jewellery is bent or warped out of shape.
We ask that you remove it when washing hands or showering and, when not worn, that it is stored carefully in the packaging provided with purchase.
Cleaning of enamel can be done with a soft bristle toothbrush and warm water. Standard chemical jewellery cleaning products or ultrasonic cleansers should never be used.