We sell Hotlips exclusively online and through a select number of stockists. 

As we are an online company, we love email and our live chat feature.

For General Info: hotlips@solange.co.uk 

For Press: london@solange.co.uk

UK:  Royal Mail 48 Hour Tracked £5 ;Royal Mail Special Delivery:  £8

Worldwide: We ship internationally to over 50 destinations.*

All international orders include customs and duties in the final price. No additional customs or duty charges will be added when receiving your item.

Please see our shipping estimates page for costs and timeframes. All global orders outside the UK will be fulfilled by our international partner Global-e.

Global-e will take payment for your order and will be the exporter of record and their carriers will deliver your order.

*Unfortunately we do not ship to Brazil, India, Indonesia, Kuwait, Malaysia, Mexico, Portugal, or Russia due to jewellery importation regulations.

*We ship to Switzerland but are unable to include customs and duties in the final price. Orders to Switzerland are liable for all customs and duties.

Bank Holiday & Holiday Closures

We will be closed on all bank holidays.

Please note that any orders placed during bank holidays will not be shipped until the first working day following the holiday.

We accept all major payment methods including Apple Pay, Google Pay, Klarna, Paypal, Shop Pay & Wechat

You can return any item for a refund within 30 days of receiving your original order.

UK Returns are free of charge.

International returns are charged at local rates with the amount deducted from your refund.

Shipping costs are non- refundable.

We are unable to refund any customs charges or sales tax.

Bespoke items and re-lacquering services are created on a made to order, customised basis and are not able to be returned or refunded unless there has been a manufacturing fault.

If you have purchased your item from another retailer, please contact them directly to process returns.

To return an item:

UK Returns

Please see return instructions and prepaid returns label included in your order. You can also generate a pre-paid returns label with Royal Mail: Royal Mail Returns Label.

Need more help? Email us at hotlips@solange.co.uk.

International Returns:

International returns are arranged through our partner Global E: Global E Returns Portal

You will need your order ID and email address

Switzerland Returns:

Please download a returns form:

Returns Form - International

Or email us at hotlips@solange.co.uk

Returns to us must be in the original packaging and packed in a secure method, preferably in the same envelope it was received.

All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we may send it back to you. 

We are not responsible for any items that are returned to us by mistake. 

We will refund any money received from you using the same method originally used by you to pay for your purchase.

Returns are processed within 14 days of us receiving the original item(s).

UK Orders

We are offering exchanges for UK customers free of charge.

Simply please complete the exchange paperwork included in your order and use the prepaid shipping label. Alternatively you can generate a pre-paid returns label with Royal Mail: Royal Mail Returns Label. Please make a note of your exchange requests in your return package.

Exchanges are processed within 7-10 days of us receiving the original item(s).

Need more help? Email us hotlips@solange.co.uk or use the live chat feature.

International Orders

For international orders, please return your unwanted item and place a new order.

Our Hotlips and Hotscripts rings come in 5 standard sizes:

X-Small = EU 46 / US Size 3 3/4 / UK G 1/2 (perfect as a pinky ring size)

Small = EU size 51 / US size 6 / UK L

Medium = EU size 54 / US size 7 / UK N

Large = EU size 56 / US size 8 / UK P

X-Large = EU size 59 / US size 9 / UK R