We sell Hotlips through our London store, online and through a select number of stockists. 

You can contact us via phone, email or live chat.

Phone: +44 (0)20 7243 7750 (Monday - Friday, 10am - 6pm)

*Please note we are closed during Bank Holidays - May 1st, 8th, & 29th

For General Info: hotlips@solange.co.uk 

For Press: london@solange.co.uk

Our Address: 25 Chilworth Street, London, W2 3HA

Christmas Shipping - Cut Off Times

Please order by the dates below for delivery on or before December 24th. Please be aware that due to ongoing UK Royal Mail strikes, these are our best estimates and we can not guarantee an exact timeframe. For international orders, delays due to customs are beyond our control.

UK - Tuesday 19th December

USA - Monday 14th December (Express Shipping)

Europe - Monday 18th December (Express Shipping)

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Australia - Monday 11th December (Express Shipping)

Japan - Wednesday 13th December (Express Shipping)

China - Wednesday 13th December (Express Shipping)

*Switzerland - Thursday 14th December (Fedex)

UAE - Friday 15th December (Express Shipping)

Christmas Closure: We are closed from December 22nd to January 1st. Any orders placed during this time will be shipped on January 2nd.

We have extended our returns policy for all orders placed in from November. You can return up until January 31st.

UK:  Royal Mail 48 Hour Tracked £5 ;Royal Mail Special Delivery:  £8

Worldwide: We ship internationally to over 50 destinations.*

All international orders include customs and duties in the final price. No additional customs or duty charges will be added when receiving your item.

Please see our shipping costs by country page for detailed information. All global orders outside the UK will be fulfilled by our international partner Global-e.

Global-e will take payment for your order and will be the exporter of record and their carriers will deliver your order.

*Unfortunately we do not ship to Brazil, India, Indonesia, Kuwait, Malaysia, Mexico, Portugal, or Russia due to jewellery importation regulations.

Bank Holiday & Holiday Closures

We will be closed on all UK bank holidays.

Please note that any orders placed during bank holidays will not be shipped until the first working day following the holiday.

We accept all major payment methods including Apple Pay, Google Pay, Klarna, Paypal, Shop Pay & Wechat

You can return any item for a refund within 30 days of receiving your original order.

To return or exchange an item, please follow the returns instructions for your region:

United Kingdom

UK Returns:

• UK returns and exchanges are free of charge.
• Shipping costs are non- refundable. 
• Bespoke items and re-enamelling services are created on a made to order, customised basis and are not able to be returned or refunded unless there has been a manufacturing fault.
• If you have purchased your item from another retailer, please contact them directly to process returns.

Return instructions, a returns form, and a prepaid returns label is included in every order. 

1. Download and fill out a returns form if you dont already have one

2. Generate a pre-paid returns label with Royal Mail: Royal Mail Returns Label.

3. Return your order in its original packaging, preferably in the same box it was received.

All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we may send it back to you. 

UK Exchanges:

UK exchanges are free of charge.

Exchange instructions and a prepaid returns label is included in every order. 

1. Download and fill out an exchange form if you dont already have one, marking the size and colour you would like for exchange. If an item is out of stock, or there is a difference in price, we will inform you via email.

2. Generate a pre-paid returns label with Royal Mail: Royal Mail Returns Label.

3. Return your items for exchange in the original packaging, preferably in the same box it was received.

4. Wait for your exchange. Exchanges take 7-10 days to process.

Need more help? Email us at hotlips@solange.co.uk.

International

International Returns:

International returns are arranged through our partner Global E.

Visit their returns portal: Global E Returns Portal

You will need your order ID and email address.

Switzerland Returns:

Please download a returns form:

Returns Form - Switzerland

International Exchanges:

For international exchanges, please return your unwanted items and place a new order.

All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we may send it back to you. 

We are not responsible for any items that are returned to us by mistake. 

We will refund any money received from you using the same method originally used by you to pay for your purchase.

Returns are processed within 14 days of us receiving the original item(s).

UK Orders

We are offering exchanges for UK customers free of charge.

Exchange instructions and a prepaid returns label is included in every order. 

1. Download and fill out an exchange form, marking the size and colour you would like for exchange. If an item is out of stock, or there is a difference in price, we will inform you via email.

2. Generate a pre-paid returns label with Royal Mail: Royal Mail Returns Label.

3. Return your items for exchange in the original packaging, preferably in the same box it was received.

4. Wait for your exchange. Exchanges take 7-10 days to process.

Need more help? Email us hotlips@solange.co.uk or use the live chat feature.

International Orders

For international orders, please return your unwanted item and place a new order.

Our Hotlips and Hotscripts rings come in 5 standard sizes:

X-Small = EU 46 / US Size 3 3/4 / UK G 1/2 (perfect as a pinky ring size)

Small = EU size 51 / US size 6 / UK L

Medium = EU size 54 / US size 7 / UK N

Large = EU size 56 / US size 8 / UK P

X-Large = EU size 59 / US size 9 / UK R

Need more help with sizing?

Visit our handy Sizing Guide