We have extended our returns policy for all orders placed in from November 1st 2021. You can return up until January 31st 2022.
You can return any item for a refund within 30 days of receiving your original order. Bespoke items and re-enamelling services are created on a made to order, customised basis and are not able to be returned or refunded unless there has been a manufacturing fault.
If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead. You will be contacted by a member of our team to inform you of this.
To return an item, please follow the returns instructions for your region:
Holiday Returns: Please note our offices will be closed from December 25th to January 3rd. Please do not send your returns during this period.
Download a returns form: Returns Form - UK
If your order was placed before 22 November 2021 or you are in Switzerland:
Download a returns form: Returns Form - International
If your order was placed on or after 22 November 2021:
International returns are arranged through our partner Global E. Visit their returns portal: Global E Returns Portal
You will need your order ID and email address
Any questions, please email us at: firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Returns to us must be in the original packaging and packed in a secure method, preferably in the same envelope it was received.
Please use the same postal service which your good were received with. Obtain proof of receipt and insurance to cover the value of the items you are returning. We are not responsible for any damage or loss of items that occur in transit to us.
We are unable to refund any customs charges or sales tax.
All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we may send it back to you.
We are not responsible for any items that are returned to us by mistake.
We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
If you would like a different size or colour, please return your unwanted item and place a new order. Our products are made on a limited basis so, to avoid any disappointment, please follow this procedure.