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Privacy Policy


We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.\

This website privacy policy is divided into the following sections:

Who we are
Our website
Our collection and use of your personal information
Transfer of your information out of the EEA
Cookies and similar technologies
Your rights
Keeping your personal information secure
How to complain
Changes to this website privacy policy
How to contact us

    Who we are

    This website is operated by Solange Limited.

    We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which currently applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

    Our website

    This privacy policy relates to your use of our website

    Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also gather information about you in accordance with their own separate privacy polices. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

    Our collection and use of your personal information

    We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase services via our website, post material to our website and compete customer surveys or participate in competitions.

    We collect this personal information from you either directly, such as when you register with us, contact us or purchase services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

    The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

    your name, address and contact details
    date of birth
    bank account and payment details
    details of any feedback you give us by phone, email, post or via social media
    information about the goods we provide to you
    your account details, such as username, login details

      We use this personal information to:

      create and manage your account with us
      verify your identity
      provide goods to you
      customise our website and its content to your particular preferences
      notify you of any changes to our website or to our services that may affect you
      improve our services

        This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

        Our legal basis for processing your personal information

        When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

        The legal bases we may rely on include:

        consent: where you have given us clear consent for us to process your personal information for a specific purpose
        contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
        legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
        legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

          Further information—the personal information we collect, when and how we use it

          When information is collected

          What information we ask for

          How and why we use your information

          When you purchase goods from us

          Contact details and account details

          We ask for this:

          — to provide our goods to you

          — to communicate with you about your goods

          We rely on contract as the lawful basis for collecting and using your personal information.

          We will keep this information for 6 years or unless you request that it is deleted early.

          If you agree, we will use this information for marketing purposes.

          Who we share your personal information with

          We will share personal information with our delivery provider and law enforcement or other authorities if required by applicable law.

          We will not share your personal information with any other third party.

          Whether information has to be provided by you, and if so why

          We require you to provide contact and financial details to enable us to provide our goods. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

          Transfer of your information out of the EEA

          We may transfer your personal information to the following which are located outside the European Economic Area (EEA) as follows:

          • USA and other countries around the world in order to provide your name and address details so that our overseas suppliers can send you the goods you have ordered; and

          Such countries do not have the same data protection laws as the United Kingdom and EEA. However any transfer of your personal information will be subject to safeguards that are designed to help protect your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

          If you would like further information please contact us. We will not otherwise transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

          Cookies and other tracking technologies

          A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions. For more information about our use of cookies please see our cookie policy.


          We would like to send you information about our products which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, social media or automated call.

          If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

          contacting us
          using the ‘unsubscribe’ link in emails

            For more information on your rights in relation to marketing, see ‘Your rights’ below.

            Your rights

            Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

            fair processing of information and transparency over how we use your use personal information
            access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address
            require us to correct any mistakes in your information which we hold
            require the erasure of personal information concerning you in certain situations
            receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
            object at any time to processing of personal information concerning you for direct marketing
            object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
            object in certain other situations to our continued processing of your personal information
            otherwise restrict our processing of your personal information in certain circumstances
            claim compensation for damages caused by our breach of any data protection laws

              For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

              If you would like to exercise any of those rights, please:

              email, call or write to us,
              let us have enough information to identify you,
              let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
              let us know the information to which your request relates.

                Keeping your personal information secure

                We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

                We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

                How to complain

                We hope that we can resolve any query or concern you raise about our use of your information.

                The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113.

                Changes to this website privacy policy

                This website privacy policy was published on last updated on 23 April 2020.

                We may change this website privacy policy from time to time, when we do we will inform you via email.

                How to contact us

                Please contact us if you have any questions about this privacy notice or the information we hold about you.

                If you wish to contact us, please send an email to write to Hotlips by Solange, Solange Limited, 25 Chilworth Street, London, UK or call +44 (0)20 7243 7750.