• Our website
• Our collection and use of your personal information
• Transfer of your information out of the EEA
• Cookies and similar technologies
• Your rights
• Keeping your personal information secure
• How to complain
• How to contact us
Who we are
This website is operated by Solange Limited.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which currently applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also gather information about you in accordance with their own separate privacy polices. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
Our collection and use of your personal information
We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase services via our website, post material to our website and compete customer surveys or participate in competitions.
We collect this personal information from you either directly, such as when you register with us, contact us or purchase services via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
The personal information we collect about you depends on the particular activities carried out through our website. This information includes:• your name, address and contact details
• date of birth
• bank account and payment details
• details of any feedback you give us by phone, email, post or via social media
• information about the goods we provide to you
• your account details, such as username, login details
We use this personal information to:• create and manage your account with us
• verify your identity
• provide goods to you
• customise our website and its content to your particular preferences
• notify you of any changes to our website or to our services that may affect you
• improve our services
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
Our legal basis for processing your personal information
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:• consent: where you have given us clear consent for us to process your personal information for a specific purpose
• contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
• legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
Further information—the personal information we collect, when and how we use it
When information is collected
What information we ask for
How and why we use your information
When you purchase goods from us
Contact details and account details
We ask for this:
— to provide our goods to you
— to communicate with you about your goods
We rely on contract as the lawful basis for collecting and using your personal information.
We will keep this information for 6 years or unless you request that it is deleted early.
If you agree, we will use this information for marketing purposes.
Who we share your personal information with
We will share personal information with our delivery provider and law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
Whether information has to be provided by you, and if so why
We require you to provide contact and financial details to enable us to provide our goods. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
Transfer of your information out of the EEA
We may transfer your personal information to the following which are located outside the European Economic Area (EEA) as follows:
- USA and other countries around the world in order to provide your name and address details so that our overseas suppliers can send you the goods you have ordered; and
Such countries do not have the same data protection laws as the United Kingdom and EEA. However any transfer of your personal information will be subject to safeguards that are designed to help protect your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
If you would like further information please contact us. We will not otherwise transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
Cookies and other tracking technologies
We would like to send you information about our products which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, social media or automated call.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:• contacting us
• using the ‘unsubscribe’ link in emails
For more information on your rights in relation to marketing, see ‘Your rights’ below.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:• fair processing of information and transparency over how we use your use personal information
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:• email, call or write to us,
• let us have enough information to identify you,
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
How to contact us
Please contact us if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us, please send an email to firstname.lastname@example.org write to Hotlips by Solange, Solange Limited, 25 Chilworth Street, London, UK or call +44 (0)20 7243 7750.