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Privacy Policy

SOLANGE LIMITED – PRIVACY POLICY

Please read this Privacy Policy carefully as it contains important information about who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a complaint.

This Privacy Policy is divided into the following sections:

  • Who we are

  • Our website

  • The personal information we collect

  • How we use your personal information

  • Our legal basis for processing your information

  • Who we share your information with

  • International transfers of your information

  • Cookies and tracking technologies

  • Marketing communications

  • Your rights

  • Data retention

  • Keeping your information secure

  • How to complain

  • Changes to this Privacy Policy

  • How to contact us

Who we are

This website is operated by Solange Limited.

We collect, use and are responsible for certain personal information about you. When we do so, we are regulated under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws. For the purposes of these laws, Solange Limited acts as the “data controller” of your personal information.

Our website

This Privacy Policy relates to your use of our website hotlipsbysolange.co.uk.

Throughout our website we may link to websites owned and operated by trusted third parties. These third-party websites may also collect and process information about you in accordance with their own privacy policies. We encourage you to review those policies separately.

The personal information we collect

We may collect and process the following personal information about you:

  • your name;

  • billing and delivery address;

  • email address and telephone number;

  • payment and transaction details;

  • date of birth (where voluntarily provided);

  • account login details;

  • order history and purchase information;

  • details of communications with us by email, phone, social media or post;

  • technical information including IP address, browser type, device information and browsing behaviour on our website;

  • marketing preferences and engagement data.

We collect personal information directly from you when you:

  • create an account;

  • place an order;

  • subscribe to our newsletter;

  • contact us;

  • enter competitions or promotions;

  • complete surveys;

  • interact with us on social media; or

  • browse our website.

We may also collect information automatically through cookies, pixels and similar tracking technologies. Please see our Cookie Policy for more information.

How we use your personal information

We use your personal information to:

  • process and fulfil orders;

  • manage your account;

  • communicate with you regarding orders, returns or enquiries;

  • verify your identity and prevent fraud;

  • improve our products, services and website experience;

  • personalise content and marketing;

  • analyse website traffic and customer behaviour;

  • comply with legal and regulatory obligations;

  • administer competitions, promotions or surveys;

  • send marketing communications where permitted by law.

This website is not intended for children and we do not knowingly collect personal information from children under the age of 16.

Our legal basis for processing your information

Under UK GDPR, we must have a lawful basis for processing your personal information. Depending on how we use your information, we rely on one or more of the following legal bases:

Contract

Where processing is necessary to fulfil a contract with you or take steps at your request before entering into a contract, including processing orders and payments.

Legitimate Interests

Where processing is necessary for our legitimate business interests, including improving our website, preventing fraud, analysing customer behaviour and administering our business, provided these interests are not overridden by your rights.

Consent

Where you have given us clear consent to process your personal information for a specific purpose, such as receiving marketing emails or accepting non-essential cookies.

Legal Obligation

Where processing is necessary for compliance with legal or regulatory obligations.

Who we share your information with

We may share your personal information with trusted third-party service providers where necessary for business operations, including:

  • Shopify (ecommerce platform);

  • payment processors;

  • delivery and logistics providers;

  • email marketing providers such as Klaviyo;

  • analytics and advertising partners including Google and Meta;

  • IT and website support providers;

  • professional advisers including accountants, insurers and legal advisers;

  • law enforcement agencies, regulators or government authorities where required by law.

We require all third parties to respect the security of your personal information and to process it in accordance with applicable data protection laws.

We do not sell your personal information.

International transfers of your information

Some of our third-party providers may process personal information outside the United Kingdom and European Economic Area, including in the United States.

Where personal information is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws. These safeguards may include:

  • adequacy regulations;

  • International Data Transfer Agreements (IDTAs);

  • Standard Contractual Clauses approved by relevant authorities; or

  • transfers to organisations participating in recognised data transfer frameworks.

You may contact us for further information regarding the safeguards used.

Cookies and tracking technologies

We use cookies, pixels, tags and similar technologies on our website to improve functionality, analyse website traffic and personalise advertising.

For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

Marketing communications

We may send you marketing communications about our products, services, promotions and updates where:

  • you have consented to receive them; or

  • we are otherwise permitted to do so under applicable law.

Marketing may be sent by email, SMS, telephone, social media or post.

You can unsubscribe from marketing communications at any time by:

  • clicking the “unsubscribe” link in our emails;

  • contacting us directly; or

  • updating your account preferences where available.

Opting out of marketing communications does not affect transactional communications relating to your orders or account.

Your rights

Under UK GDPR, you have various rights relating to your personal information, including the right to:

  • access the personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of your information in certain circumstances;

  • restrict or object to certain processing activities;

  • withdraw consent at any time where processing is based on consent;

  • request transfer of your information to another provider;

  • object to direct marketing at any time;

  • lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of your rights, please contact us using the details below.

We may request proof of identity before processing certain requests.

Further information about your rights can be found on the ICO website:

ICO Individual Rights Guidance

Data retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.

Typically:

  • order and transaction records are retained for up to 6 years for tax and accounting purposes;

  • marketing data is retained until you unsubscribe or request deletion;

  • website analytics data is retained in accordance with platform settings and business needs.

Keeping your information secure

We have appropriate technical and organisational security measures in place to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

Access to your personal information is limited to those employees, contractors and service providers who have a legitimate business need to access it.

We also maintain procedures for handling suspected personal data breaches and will notify affected individuals and regulators where legally required.

How to complain

We hope that we can resolve any concerns you may have regarding our use of your personal information.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office (ICO)

Telephone: 0303 123 1113

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology or our business practices. Any updates will be posted on this page.

Last updated: 12 May 2026

How to contact us

If you have any questions about this Privacy Policy or the information we hold about you, please contact us:

Email: hotlips@solange.co.uk

Post:
Hotlips by Solange
Solange Limited
26 Chilworth Street
London
W2 6DT
United Kingdom

Telephone: +44 (0)20 7243 7750